Exchange and return policy for the online store "PicassoArt"

1. Exchange of goods

1.1. Our online store makes every effort to provide customers with quality products. However, if you are not satisfied with the goods you have received or find a defect, we offer an exchange option.

1.2. The exchange of goods is possible within 14 days from the date of receipt of the order. The goods must be in their original packaging, with all tags and labels, and must not be used or damaged.

1.3. In order to make an exchange, please contact our customer service using the contact information provided on our website. You will be provided with further instructions on the exchange procedure.

2. Return of goods

2.1. In case you want to return the goods without exchange, this is also possible within 14 days from the date of receipt of the order.

2.2 The goods must be in their original packaging, with all tags and labels, and must not be used or damaged.

2.3. To return a product, please contact our customer service using the contact information provided on our website. You will be provided with further instructions on the return procedure.

3. Refunds.

3.1. After receiving and inspecting the returned goods, we will issue a refund to your bank account or other payment method used for the order. This process usually takes up to 10 business days.

3.2. The cost of delivery when returning the goods is not compensated, unless otherwise provided by law or in other terms of the promotion.